Shipping policy
Shipping Policy
25.09.2026
Destination 1711 Ltd ("we," "us," or "our")
1. Introduction & Order Fulfilment
We aim to process your order as quickly as possible however please understand that because we work with external suppliers, brands and designers, stock levels can fluctuate. We will be in touch with you if your product is out of stock with the expected time frame and discuss with you how to proceed with your order.
Made to order and printed to order items are not eligible for returns and/or refunds. You can view our Return & Refund Policy here.
2. Order Processing Time
Orders are typically processed and prepared for dispatch within 48 hours (Monday through Friday).
Orders placed after 5:00 PM or on weekends/bank holidays will begin processing the next business day.
3. Shipping Rates, Methods, and Delivery Estimates
We offer standard tracked shipping to addresses across the United Kingdom. Because items source from distinct fulfilment partners, delivery timelines include both supplier processing and carrier transit:
- Standard UK Shipping:
Standard Delivery (Monday - Friday): From £3.95
We offer FREE UK Delivery on thousands of products for orders +£100
Note: Peak seasons, public holidays, or unexpected carrier/customs delays may extend the delivery windows.
· International Delivery
We offer worldwide shipping on many of items. The shipping cost will be calculated at checkout and is based on your delivery address and order volume.
International delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery.
4. Multiple Packages / Split Shipments
Your order will be shipped to you directly by the individual brand(s). Shipping times can vary and your order may arrive in multiple packages and/or from different couriers. As a result, your items may arrive in separate packages. Do not be alarmed if you receive one item and not the other—each package will come with its own unique tracking number.
5. Order Tracking
Once your order is dispatched, you will receive a shipment confirmation email containing your tracking number(s) and the tracking link. Please allow 2 to 5 business days for tracking information to update initially as the package clears international sorting hubs.
6. Customs, Import Duties, and Taxes
Some products will ship from countries outside of the UK and import tax / duty may be payable upon receipt in the UK. This is the customer's responsibility to settle.
7. Lost, Delayed, or Damaged Packages
It is the customer's responsibility to liaise with the courier if you need to arrange a redelivery, request the order be left in a safe place, with a neighbour etc. Should item(s) fail to deliver, and as a result, are sent back to the brand, the customer will incur the redelivery shipping costs. We are not able to refund orders or original postage costs where delivery attempts have failed. If you need us to hold your order for a set period of time, due to a renovation or you being away, please include details in the Order Notes when placing your order so we can do our best to accommodate your needs.
- Delayed Tracking: If your tracking has not updated for more than 10 business days, please contact us.
- Lost in Transit: If an order does not arrive within 30 days of the shipping confirmation, we will investigate with the carrier and offer a replacement or a full refund.
- Damaged Items: If your item arrives damaged or defective, please email us within 48 hours of delivery with clear photos of the damage and packaging, and we will arrange a replacement or refund.
8. Contact Us
If you have any questions regarding our shipping policy or the status of your order, please reach out to our support team here. We aim to respond within 48 hours.